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Cancellation of the reservation requires the written consent of the hotel. If this the agreed price must be paid even if the guest does not make use of contractual services. does not make use of contractual services. If the guest does not show up ("no-show"), 100% of the booked services will be of the booked services will be charged.
Decisive for the calculation of the cancellation fee is the arrival of the guest's written cancellation by the guest to the hotel. This applies to letters as well as fax and e-mail messages. messages.
If the guest withdraws from the contract without an authorized cancellation or or if certain reserved services are changed or canceled, the hotel may charge the following cancellation fees may charge the following cancellation fees.
The cancellation fees below apply if more than 10% of the booked services of a group are canceled. booked services of a group are canceled.
If the cancellation is made between 31 and 60 working days in advance, 25% of the of the total amount may be charged.
If the cancellation is made between 16 and 30 working days in advance, 50% of the of the total amount may be charged.
If the cancellation is made between 4 and 15 working days in advance, 75% of the of the total amount may be charged.
If the cancellation is made 3 working days in advance, 100% of the total amount will be charged. will be charged.
If, as a result of force majeure (flood, avalanche, earthquake, etc.), the guest is unable to arrive or cannot arrive on time, the guest is not obliged to pay the agreed fee for the missed days. to pay the agreed fee for the missed days.
The guest must prove the impossibility of arrival.
However, the obligation to pay for the booked stay is revived from the moment of of arrival.
If the guest departs prematurely, the hotel is entitled to charge the entire booked services at at 100%.
In the event of an early departure, the hotel will endeavor to reallocate the unused services. to reallocate the unused services. If the hotel is able to provide the unused services the unused services to third parties during the agreed period, the invoice amount of the the invoice amount of the
guest by the amount paid by these third parties for the canceled service.
The hotel room is reserved exclusively for the registered guest. Leaving the room room to a third person or use of the room by an additional person requires the (written) permission of the hotel.
By concluding a contract, the guest acquires the right to the customary use of the rented rooms and of the rented rooms and the facilities of the hotel by all persons booked, which are are usually accessible to guests for use without special conditions, and to the usual service. The guest must exercise his rights in accordance with any hotel and/or guest guidelines (house rules).
The room key provided by the hotel remains the property of the hotel and allows 24-hour access to the room. 24-hour access to the room. The loss of the key must be reported immediately to the the reception desk.
To access the Internet, guests must obtain their personal login details at reception. login details at reception. This service is free of charge for all guests.
The guest is responsible for the use of his/her login data. He is liable for misuse and illegal behavior when using the Internet.
Smoking is only permitted in outdoor areas throughout the hotel.
An extra bed or sofa bed can be provided on request, depending on the category booked. The surcharge depends on the age of the third person.
Unless otherwise agreed, the guest is not entitled to an extension of his/her stay. to extend their stay.
If the guest is unable to leave the hotel on the day of departure due to unforeseeable extraordinary circumstances / force majeure (e.g. extreme snowfall, flooding, etc.) all departure options are blocked or cannot be used, the contract shall be terminated for the automatically extended at the previous conditions for the duration of the impossibility of departure. extended.
Group rates only apply if agreed in advance and confirmed in writing by the hotel. by the hotel.
For a group of less than 10 people, the rates for individual travelers apply.
The joint arrival and/or departure of groups must be notified to the hotel in writing 2 days before arrival. in writing.
Only one total invoice will be issued to the organizer, who is fully liable for this amount. fully liable for this amount.
The final number of persons in the group (incl. list of names) must be communicated to the hotel no later than 5 calendar days before the group's arrival at the latest.
If the group is smaller than originally registered or if the reservation is canceled, then the the above-mentioned cancellation conditions come into force.
The guest undertakes to inform the hotel of the binding number of participants for an event at at least two working days before the date of the event.
If the number of participants communicated by the guest differs from the final number of participants then the following applies:
Cancellation by the hotel and procedure for canceling events
Cancellation of the reservation requires the written consent of the hotel. If this the agreed price must be paid even if the guest does not make use of contractual services. does not make use of contractual services.
Decisive for the calculation of the cancellation fee to be paid is the arrival of the written written cancellation of the guest at the hotel.
If the guest withdraws from the contract without an authorized cancellation or or if certain reserved services are changed or canceled, the hotel may charge the following cancellation fees may charge the following cancellation fees.
If an event cannot be held for reasons that are not attributable to the hotel and for which for which the hotel is not responsible, the hotel shall retain the right to payment of the agreed the hotel retains the right to payment of the agreed service in accordance with the order confirmation taking into account the receipt of the written cancellation as follows:
Up to 61 working days before the agreed date of the event at the latest, the guest may unilateral written declaration without incurring any costs.
If the cancellation is made between 31 and 60 working days in advance, 25% of the of the total amount may be charged.
If the cancellation is made between 16 and 30 working days in advance, 50% of the of the total amount may be charged.
If the cancellation is made between 4 and 15 working days in advance, 75% of the of the total amount may be charged.
If the cancellation is made 3 working days in advance, 100% of the total amount will be charged. will be charged.
Up to 10% of the confirmed participants can cancel free of charge up to 2 days before the start of the event. otherwise the above conditions apply.
If the guest organizes an event at the hotel within one year to the originally agreed originally agreed, 50 % of the booked invoice amount/cancellation costs will be credited back. cancellation costs will be credited again.
If the agreed start or end times of the event are postponed without the hotel's prior the agreed start or end times of the event without prior written consent, the hotel may charge additional costs for the costs for the provision of staff and equipment, unless the hotel is responsible for the postponement itself. itself is responsible for the postponement.
The hotel has the right to remove the event participants from the premises after the expiry of any extension permit from the premises.
All food and drinks are to be purchased exclusively from the hotel.
In special cases (specialties, etc.) a different written agreement can be made. agreement can be made. In such a case, the hotel is entitled to charge a service service charge or a tap fee.
Insofar as the hotel procures technical and other equipment for the guest at the guest's instigation from third parties at the guest's request, it shall act for the account of the guest.
The guest is liable for the careful handling and proper return of the facilities. facilities.
The guest shall indemnify the hotel against all third-party claims arising from the provision of these facilities.
The use of the guest's own electrical equipment and appliances using the hotel's the hotel's electricity network requires the prior written consent of the hotel. Any the use of these devices and equipment, any malfunctions or damage to the hotel's to the hotel's technical equipment shall be borne by the guest, insofar as the hotel is not is not responsible for them. The hotel may charge the guest for the electricity costs The hotel may record and charge a flat rate for the electricity costs arising from the use of the electrical systems and equipment.
With the consent of the hotel, the guest is entitled to use his own telephone, fax and data transmission equipment. The hotel may charge connection and connection fees.
Malfunctions of technical or other equipment provided by the hotel will be rectified as quickly as possible upon notification by the guest. Insofar as the hotel is not is not responsible for the disruption, disruptions shall neither reduce service claims nor liabilities are justified.
The guest must obtain any official permits required for the event at his own expense. official permits required for the event at his own expense. He is responsible for compliance with the permits and all other regulations under public law in connection with the event. in connection with the event. Fines for a breach of the permits are to be paid by the guest. be paid by the guest.
The guest is responsible for the formalities and settlements required in connection with music performances and sound reinforcement. formalities and settlements with the responsible institutions (e.g. SUISA). SUISA).
Any exhibits or other items, including personal items, brought into the hotel are at the risk of the guest in the event rooms or on the hotel premises. The hotel assumes no obligation to guard or store such items. The hotel accepts no liability for the The hotel accepts no liability for the loss, destruction or damage of items brought into the hotel, except in cases of gross negligence or intent on the part of the hotel. The guest is responsible for insuring any items is the responsibility of the guest.
Any decoration material brought along must comply with the fire safety requirements. requirements. The hotel is entitled to demand official proof of this. Due to possible damage, the installation and attachment of objects must be agreed with the hotel in advance. must be agreed with the hotel in advance.
The exhibits or other items brought in must be removed immediately after the end of the event. removed immediately after the end of the event. The hotel may remove any items left behind at the removed and/or stored at the guest's expense. If the removal involves disproportionately high expense, the hotel may leave the items in the event room the event room and charge the guest the usual room rent for the duration of the stay. charge the guest the usual room rental.
Packaging material (cardboard, crates, plastic, etc.) that is generated in connection with the the event by the guest or third parties must be disposed of by the guest. be disposed of by the guest. If the guest leaves packaging material in the hotel, the hotel is entitled to dispose of it at the guest's expense. disposal at the guest's expense.
The hotel shall not be liable to the guest within the scope of the statutory for slight and medium negligence and is only liable for damage caused intentionally or through damage caused intentionally or by gross negligence.
Should disruptions or defects occur in the hotel's services, the hotel shall endeavor to shall endeavor to remedy the situation upon immediate notification by the guest. If the guest fails to notify the hotel of a defect in good time, the guest shall not be entitled to a reduction of the contractually agreed remuneration.
The hotel is liable for items brought in by guests in accordance with the statutory provisions, i.e. up to the amount of CHF 1,000. The hotel shall not be liable for slight and the hotel is not liable. If valuables (jewelry, etc.), cash or securities are not handed over to the the hotel for safekeeping, the hotel's liability is excluded to the extent permitted by law. legal possibilities. The hotel recommends that money and valuables should always be kept in the safe.
If any damage is not reported to the hotel immediately after its discovery, the guest's the guest's claims shall be forfeited.
The hotel shall not be liable under any legal title for services which it has merely has merely arranged for the guest.
The hotel accepts no liability for theft or damage to material brought in by third parties. material brought in by third parties.
The guest is liable to the hotel for all damage and losses caused by him, companions or their assistants or event participants, without the hotel having to prove fault on the part of the guest. that the hotel must prove that the guest is at fault.
The guest is responsible for the correct use and proper return of all technical aids / equipment technical aids / equipment provided by the hotel or procured by third parties on its behalf or procured on its behalf via third parties, and is liable for damage and loss.
The guest is liable to third parties for services and expenses incurred by the hotel.
If a third party makes the booking on behalf of the guest, he shall be liable to the hotel as the ordering party together with the guest as joint and several debtor for all obligations arising from the contract. Irrespective of this, each customer is obliged to forward all information relevant to the booking to the guest, in particular these General Terms and Conditions, to the guest.
If a guest falls ill during their stay at the hotel, the hotel will notify a doctor at the guest's request. a doctor at the guest's request. If the guest is no longer capable of acting and the hotel has knowledge of the illness, the hotel shall notify the doctor.
Medical care is always provided at the guest's expense.
The contract with the hotel ends with the death of the guest.
Animals may only be brought into the hotel with the prior consent of the hotel and be brought into the hotel for a special fee.
The guest who brings an animal into the hotel is obliged to keep or supervise this animal properly during his to keep or supervise this animal properly during its stay or to have it kept or supervised by a or have it kept or supervised by a suitable third party at his own expense.
The guest must have appropriate pet owner's insurance for their pet. The proof of such insurance must be presented to the hotel upon request.
If the guest requests services that are not provided by the hotel itself, the hotel shall only act as an intermediary. hotel acts merely as an intermediary.
The statutory limitation periods shall apply. Insofar as these can be amended, the following shall apply claims for damages by the guest are subject to an absolute limitation period of 6 months after departure.
Advertisements in media (such as newspapers, radio, television, Internet) with reference to events at the hotel, with or without the use of the unchanged company logo, require the prior written consent of the hotel.
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